Refund policy
Return & Refund Policy
We accept returns within 30 days of delivery.
To be eligible for a return, items must be unused, unworn, unaltered, and returned in their original packaging with all original materials included. Items showing signs of wear, damage, resizing, or alteration will not be accepted.
Return Authorization
To initiate a return, please contact us at info@jewelrystore24.com for return instructions.
Returns sent without contacting us first may experience processing delays.
Return Shipping & Restocking Fee
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Return shipping costs are the responsibility of the customer
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A 10% restocking fee will be deducted from the refund for all approved returns
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We do not refund original shipping charges (if applicable)
We strongly recommend using a trackable and insured shipping method. We are not responsible for items lost or damaged during return transit.
Non-Returnable Items
The following items are final sale and not eligible for return or refund:
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Custom or personalized items (including engraved jewelry)
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Made-to-order items
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Gift cards
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Clearance or final sale items
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Items returned outside the 30-day return window
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos so we can evaluate the issue and determine an appropriate resolution.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, refunds (minus the 10% restocking fee) will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
Charge backs & Disputes
Customers agree to contact us directly to resolve any issues before initiating charge backs or payment disputes. Unauthorized charge backs may result in refusal of future service.
Policy Updates
We reserve the right to modify this policy at any time. Changes take effect immediately upon posting to our website.